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Frequently Asked Questions

Below we have compiled a list of questions commonly asked at the Des Moines Airport. If you are unable to find the answer to your question, please visit our contact page.

How can I find out about employment opportunities at the Airport?

Visit our Employment Opportunities for current Des Moines Airport Authority employment opportunities.

Is there complimentary Wi-Fi?

Complimentary Wi-Fi service is provided through Boingo Wireless. Directions on how to access Wi-Fi here.

What regulations do I need to know before flying a drone or model aircraft in the Des Moines area?

Whether you fly for fun or for work, FAA Regulations prohibit flying UAS or drones within 5 miles of an airport without first contacting air traffic control or airport authorities. For more detailed information, see our drone safety page.  

Where can I find out about aircraft noise at the Des Moines International Airport?

Des Moines Airport Noise Study

Noise FAQs

Where are the ATM's located?

There are two ATM machines. One is located in the terminal concourse and the second is at the concourse/gate level. Both are near the restaurants.

Do you have a currency exchange at the airport?

No, there is no place at the airport to exchange currency.  

How can I get handicap assistance to get into/around the terminal?

Wheelchair assistance is provided curbside to planeside through G2 Secure Staff.  They can be reached at (515) 256-5500.

How do I get to the airport and find my way around once I get there?

Click here for directions to the airport, 360 Degree Tour of the terminal and concourse  and the parking map.

Can I mail something at the airport?

There are two US Mail drop boxes located in the entryway under the skywalk in the bank of mailboxes.

When should I arrive at the airport?

To facilitate an on-time departure, it is recommended that you check-in at least 90 minutes before your flight, especially if you are parking your vehicle and checking baggage. When traveling around holidays, other peak times and/or for International travel, it is suggested to allow additional time.

When am I able to purchase a ticket from Allegiant Airlines at the airport?

The April Allegiant schedule is located here.

What if I lost something while I was traveling?

If you've lost an article on an airline, contact your airline directly. To report lost items within the airport, complete the Lost Item Report.  To check on lost items, contact the Airport Authority Administration office at (515) 256-5100 or 256-5000.

What if I missed my connection?

Contact your airline as soon as possible when a connection is missed. Your airline will work with you to re-schedule your flight as soon as possible. Any related ticketing charges are based on individual circumstances and airline policy.

How do I travel with a pet?

All options require advance reservations and are subject to a charge. Contact the airline to make sure your pet can be accepted for travel. Each airline has different policies.

A small dog, cat, or domesticated household bird can travel with you in the passenger cabin if the pet is small enough to fit comfortably in a kennel that is placed under your airline seat. Animals are never allowed out of the kennel during flight. Contact your airline for specifics.

Unaccompanied pets?

An unaccompanied pet will travel as part of the cargo system. Animals in the cargo system are transported in pressurized compartments. Fees vary based on weight and size of the kennel. Airlines typically accept live animals that are shipped as cargo only from commercial animal shippers or licensed pet breeders, and must be booked in advance of the shipment.

Extreme weather guidelines will apply, preventing cargo shipment of any live animal when the temperature is forecast to exceed 85 degrees Fahrenheit at any point in the animal's journey.

What time do the security checkpoint and ticket counters open?

The security checkpoint opens at 3:45 a.m. each day. The airline ticket counters open at varying times depending on their earliest flight for the day.  Generally, most of them open their ticket counters between 3:30 and 4 a.m.  Allegiant, Frontier, and Southwest do not staff their counters all day. Generally, they are open 1 1/2 - 2 hours before a scheduled flight. After the flight, they close down and will re-open 1 1/2  -2 hours before their next flight.